Frequently Asked Questions

Order Placement
To purchase homewares, you can easily place an order on our website. Simply add your desired items to your cart and proceed to checkout. You can reach out to us at info@gingillihouse.com.au if you need assistance.

Delivery Time Estimates
Delivery times vary depending on item availability, your location. You can also see our Shipping & Delivery Policy. 

Payment Methods
We accept major credit cards (Visa, MasterCard, excluding American Express) and PayPal.

Return Policy
For details on our return policy, please refer to our returns policy page.

Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor the delivery status of your order.

International Shipping
Unfortunately, we do not currently offer international shipping.

Custom Pieces
If you're looking for a custom piece, we offer sourcing services. Lead times for custom items typically range from 4 to 6 weeks. If express shipping is required please reach out and we can provide you a quote. Have a look at out pre and custom order page for more information. 

Order Modifications
Once an order has been placed, we are unable to accommodate cancellations or modifications.

Gift Wrapping
If you would like your order gift wrapped and a note included, please indicate this in the notes section of your shopping cart during checkout.